Shipping & returns

Shipping

Order Processing

We prepare and ship orders within 1 to 3 business days after payment is confirmed. Business days are Monday through Friday, excluding public holidays.

Shipping Destinations & Costs

We currently ship within the United States only. Shipping charges are displayed at checkout before you complete your purchase.

Tracking Your Order

Once your order ships, we will email you the tracking information. Delivery times vary by destination and carrier. Please allow additional time during holidays or carrier delays.

Returns & exchanges

Return Eligibility

Returns must be shipped back within 14 calendar days of receiving your order. Please contact us before sending your return. Items must be unworn, unwashed, and in their original condition, with all original tags attached. Items showing signs of wear, stains, perfume, or other odors are not eligible for return.

How to Return

Email us at care@vilna.fashion with your order number and the items you would like to return. We will provide return instructions and the return address. Please contact us early enough to allow time to receive these instructions and ship your return within the 14 calendar day return window. Use a shipping service with tracking and keep your shipping receipt. The carrier’s acceptance date will determine whether your return was shipped within the return window.

Return Shipping

Customers are responsible for return shipping costs. Returns must be sent using a shipping service with tracking. Please keep your shipping receipt until your return has been processed.

Incorrect or Damaged Items

If you receive an incorrect or damaged item, please contact us promptly with your order number and photos of the issue. We will arrange an appropriate solution and cover any necessary return shipping costs. The shipping exclusions above do not apply to these cases.

Exchanges

If you would like a different size or color, please contact us. Exchanges are subject to availability.

Refunds

Once we receive and inspect your return, we will notify you whether it has been approved.

For approved returns, we will issue a refund to your original payment method. Refunds cover the purchase price of the returned items only. Original shipping charges and return shipping costs are nonrefundable.

Please allow up to 7 business days after approval for us to issue your refund. Your bank or payment provider may require additional time to post it.

If you have any questions about shipping, returns, or exchanges, please contact us at care@vilna.fashion.